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‎11-12-2019 05:18 AM

HP Recommended
Product: ProBook 450 G6
Operating System: Microsoft Windows 10 (64-bit)

Hi, how do I go about installing graphic drivers for my HP Probook 450 G6. I visited the hp drivers website (https://support.hp.com/us-en/drivers/selfservice/hp-probook-450-g6-notebook-pc/23201167/model/232011... using the auto detect system and all the drivers listed (Intel and Nvidia) are failing to install. I am left with the Microsoft Basic Display Adapter in the device manager. Could this be the reason am failing to adjust brightness using the keys on my laptop?

My diag info is below
ime of this report: 11/11/2019, 16:59:20
Machine name: LAP-FM-LM
Operating System: Windows 10 Pro 64-bit (10.0, Build 10240) (10240.th1.150709-1700)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: HP ProBook 450 G6
BIOS: R71 Ver. 01.03.00
Processor: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz (8 CPUs), ~1.8GHz
Memory: 8192MB RAM
Available OS Memory: 8062MB RAM
Page File: 5091MB used, 5019MB available
Windows Dir: C:\Windows
DirectX Version: 11.2
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10240.16384 64bit Unicode

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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