LaserJet Printing

Hi,

Just purchased a brand new HP MFP M479fdn laser printer 27 days ago. Used maybe 9 times to print a total of 120 pages (all black & white and about 3 color pages).

Today the printer will not print anything not even a text document (no color).

Getting the following error:

Cartridge Memory Error, Event Code: 10.01.11

1. Removed the Cyan cartridge that is getting the memory error

2. Re-installed the same Cyan cartridge

3. Powered the printer on and off

4. Checked for firmware updates, printer has latest firmware

5. Unplugged printer, plugged back in

6. Removed and re-install all cartridges

7. I am still unable to print

Got on the phone with HP Support and they said the Cyan cartridge is empty I need to go buy a new one.

Here are my questions:

1. If the cartridge is empty shouldn't the error message say "Empty cartridge, replace it."

2. Does laserjet stop printing even if one of the 3 color cartridges is empty?

3. Shouldn't I still be able to print a non-color document?

My last HP laserjet would continue to allow printing in black even if the color cartridges were empty. Not allowing printing to occur with the remaining ink especially when there's enough black ink is a very strange feature, I would hope that with the next firmware update HP can remove this feature.

thanks!