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‎12-01-2019 07:23 PM

HP Recommended
Product: 15-CE003
Operating System: Microsoft Windows 10 (64-bit)

Hi, my PC doesn't recognise any kind of audio device installed.

The audio icon on the right-bottom of the screen has the red X and no audio installed message.

Windows solution down't find any solution...

HP Recovery down't find any problem (and recovery function doesn't work as it's not available with my WIN version).

Already downloaded the proper drivers from product page but I can't install (error -0001).

So, no audio from loudspeakers, no audio from headphones if connected with jack connector, no microphone.

 

Is there any solution? I can't recovery the PC as I don't have enought time to reinstall all the programs.

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