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‎12-03-2019 08:37 PM

HP Recommended
Product: Officejet 6500 - E709a
Operating System: Microsoft Windows 10 (64-bit)

I have been running Windows 10 on my desktop and using HP Solution Center for 3 years or more, through upgrade from Win 7.  It has been working nicely when I last used it to scan documents approx 2 months ago.  I just now went to use it and get "HP Solution Center cannot run because your device installation is not complete", plus a couple of more messages.  I uninstalled HP solution center and the printer SW and drivers, reinstalled and did not solve the problem.

There are a number of older posts that talked about Microsoft security updates that interfered with HP Solution Center and by removing the security update, HP Solution Center worked. 

Is it possible that a recent MS security update in Sept or Oct 2019 has the same problem?  There were several security updates done.  I keep my PC Windows 10 always updated.

The 6500 printer has been working nicely over a hard wired network.  Printing works well.  I do want to continue to use the

scanner function, which requires the HP Solution Center software that is not launching.

Any ideas to try?

Many thanks.

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