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‎12-03-2019 09:36 PM

HP Recommended
Product: HP ENVY x360 m6 Convertible
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I am having a problem with my USB ports. Simply, they doesn't work any more because Windows can't start the device.  When I open the device manager I get this message:

 

This device cannot start. (Code 10)

 
{Operation Failed}

The requested operation was unsuccessful.

 

 

 

These are the solutions I have tried:

1. Updating the driver

2. Uninstall/reinstall

3. System restore point

4. Manually updating the driver by browsing for files

5. Scanning for hardware changes

6. Updating windows (already checked for updates and all good)

7. Clean Windows installation

8. BIOS update

     - Version: F.58

     - Vendor: Insyde

9. HP support assistant update (all up to date). Through HP PC Hardware Diagnostics UEFI

10. Updates from Intel driver & support assistant (all up to date)

 

Info:

  • Windows 10 Pro Version 1909
  • OS build: 18363.476
  • Product number: W2K45UA#ABA

 

I have checked USB ports with HP PC Hardware Diagnostics UEFI and I got the below error

 

Image

 

Trying to solve this issue for 3 weeks now.

 

Thanks in advance for your help.

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