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‎12-12-2019 07:37 PM - edited ‎12-12-2019 10:16 PM

HP Recommended
Product: HP Envy All-in-one-27-b245se
Operating System: Microsoft Windows 10 (64-bit)

My HP Envy All-In-One's internal audio suddenly stopped working. (Coincidentally, the HP supplied wireless mouse also stopped working at the same time but I will skip that issue)


Tried a lot of things. Reinstalled latest High Def audio drivers from Intel site and from HP site; Updated BIOS from HP site; Powered-down and reset hardware etc. etc. - nothing helps

 

The little speaker icon at the bottom right has a red cross over it. When the cursor hovers over it, the error message says "No Audio Output Device is installed"!!. When I open the System/Sound page in the control panel, it sees no output or input devices.

 

The Intel Realtek driver is there and says "working properly" 🙂

 

Anyway, I am a bit frustrated  with something as simple as the sound system failing on this over-priced desktop. 

Incidentally, external speaker does work. 

 

I am hoping this is not a hardware problem.

 

Any new ideas would be appreciated. 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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