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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎12-21-2019 01:34 AM

HP Recommended
Product: OMEN 15t-dh000 CTO
Operating System: Microsoft Windows 10 (64-bit)

New Omen owner here. In HP Support Center, it says Updates available. One of them is Intel Management Engine Interface (MEI) Driver. It shows it as SoftPag number: sp96120 Version: 1904.12.0.1208. I choose to Download and install. It launching an Intel setup screen and it extracts files and then the screen disappears with no status. Apparently HP Support Center doesn't know what happened and asks me if the install was successful, failed, or not sure.  If I go into Device Manager and System devices, Intel Management Engine Interface properties shows Driver version: 1914.12.0.1256. Could this be why the install is failing as the one in HP Support Center looks like an old version? If so, why does HP Support Center say I need to install an update to MEI?

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