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‎12-25-2019 04:16 PM

HP Recommended
Product: Sprocket
Operating System: Other

My Sprocket hangs at the last step of the firmware update process.  The white light on the Sprocket flashes and the phone app stays at "finishing firmware upgrade."  The status bar on the update is at 100%.  This will continue indefinitely for at least an hour.  I have tried resetting the Sprocket, uninstalling and reinstalling the app, removing the Sprocket from Bluetooth devices in the phone and I've also tried a second phone.  Note that both phones are running Android 10, which is not an option in the drop down list when posting here.

Please refrain from suggesting things like, "is it charged, did you turn it off and back on, etc."  I've read the documentation, and followed instructions to the letter.

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