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‎01-01-2020 07:23 PM

HP Recommended
Product: HP beats special edition note book 15-p099nr
Operating System: Microsoft Windows 10 (64-bit)

I have a Beats special edition notebook and the touchscreen will not work. I go to device manager and HID compliant touchscreen is there  but it is greyed out and give an error message saying "Currently, this hardware device is not connected to the computer. (Code 45), to fix this problem, reconnect this hardware device to the computer. It shows device type is HID compliant touch screen, manufacturer (standard system devices) and location "on USB input device".

I have uninstalled and when rebooted it did not come back, took me forever to get it to even show again. I have updated drivers in everything in device driver, checked for windows updates, searched hp site for the driver, looked in microsoft catalog for a driver and still cannot get the touchscreen to work or the driver to not be greyed out. PLEASE HELP THIS IS DRIVING ME INSANE.

 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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