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‎01-09-2020 12:33 PM

HP Recommended
Product: HP Notebook - 15-da0596sa
Operating System: Microsoft Windows 10 (64-bit)

I bought a HP Notebook - 15-da0596sa. It was having some issues so I did a factory reset on it and then when I turned it back on, it got stuck in an infinite loop with the setup process and the laptop basically restarts itself once I pick a WiFi network.

 

I’ve attached images of the startup screen I’m talking about, and I am unable to enter safe mode. I got an error when I tried saying the computer wouldn’t let me because it couldn’t install updates in safe mode.

 

TL;DR I get this screen, change my time zone, get a message about why my laptop restarted itself, and then pick my WiFi network. It takes me to the “Just a moment...” screen, sits there for a few minutes, and then restarts. I can’t boot in safe mode because it needs to update, according to the error it gave me when I tried.

 

https://vjauj58549.i.lithium.com/community/image/serverpage/image-id/19471iCC8126C4BB7F68B1/image-si...

 

 
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.