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‎01-16-2020 07:01 AM

HP Recommended
Product: 1GM79EA#BCM, HP Pavilón Gaming 15-bc201nc
Operating System: Microsoft Windows 10 (64-bit)

Hi, my notebook is stuck in 'Preparing Automatic Repair' when i try  to turn it on. At first it say that notebook run it to trouble, it need to restart. After restart it say preparing automatic repair. It happened after update.

 

I try to wait (for hours) but nothing happened. I try to turn it off and on several times but it was still the same.  I try through system recovery (f11) restore factory settings, but it fail( said there was problem). Same results with restore system, uninstall update, or system repair at startup.  Always say there is problem. 

I also try to run system diagnostics:

Memory quick check: passed 

Current version:1.18.0.0 bios 

Hard Drive quick check: test all drives 

  Smart check: passed 

  Short DST : passed 

(My drives : 1. ATA 1000gb hgst hts721010a9e630 - original   ,   2. NVMe 250gb samsung ssd 970 evo- almost 2 years old)

 

Thanks for all your advice 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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