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‎01-29-2020 01:11 AM

HP Recommended
Product: HP ENVY - 13-ad125tu
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I'm getting a black screen with the following error.

 

Boot Device Not Found

Please install an operating system on your hard disk.

Hard Disk <3F0>

 

As advised by the HP Virtual Agent, I went to the HP PC Hardware Diagnostics UEFI and performed Hard Drive Check. Both Quick and Extensive checks returned Failure ID.

 

SMART Check : Passed

Short DST : Failed

 

Product warranty has expired in May last year.

 

Please advise how I can resolve this issue.

 

Thanks in advance.

 

Deepika D

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