• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about Hotkey issue, Click here to check it out!

‎01-29-2020 10:57 PM

HP Recommended
Product: Omen by HP 15-dc1047nr
Operating System: Microsoft Windows 10 (64-bit)

Hello,

My computer has updated windows 10 and BIOS, and now will not detect my GPU.

 

Product: HP Omen 15-dc1xxx

OS: Windows 10 Home 64-bit

GPU: Nvidia RTX 2070 with Max-Q

RAM: 32GB

SSD: Samsung 500GB

HDD: 2TB Aftermarket of somesort

 

Steps taken to diagnose and fix:

1. Roll back windows update to previous versions.

2. Updated Nvidia drivers (failed to run Nvidia Control Panel due to GPU being undetected)

3. Update PCI-E drivers

4. Uninstalled Nvidia GPU and drivers (which resulted in failure to reinstall drivers because of GPU being undetected)

 

Based on my internet research, the only thing I can think of is either the GPU has come unplugged (if not soldered to the MOBO) or the hardware itself has failed (died, burnt out, etc.). It is peculiar though because the comp is only 6 months old, and I only experienced this problem once the BIOS and Windows updates rolled out.

 

Questions:

1. Is the GPU soldered to the motherboard?

2. If the GPU is not soldered to the MOBO, will taking the thing apart to see if the GPU cable is loose void my warranty?

3. What can I do to solve this issue besides what I've already done?

 

This is an issue of major concern for me because I am deep into my Architectural Thesis, which requires a computer with some processing power to run extremely demanding design software.

 

PLEASE HELP!!!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.