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01-29-2020 10:57 PM
Hello,
My computer has updated windows 10 and BIOS, and now will not detect my GPU.
Product: HP Omen 15-dc1xxx
OS: Windows 10 Home 64-bit
GPU: Nvidia RTX 2070 with Max-Q
RAM: 32GB
SSD: Samsung 500GB
HDD: 2TB Aftermarket of somesort
Steps taken to diagnose and fix:
1. Roll back windows update to previous versions.
2. Updated Nvidia drivers (failed to run Nvidia Control Panel due to GPU being undetected)
3. Update PCI-E drivers
4. Uninstalled Nvidia GPU and drivers (which resulted in failure to reinstall drivers because of GPU being undetected)
Based on my internet research, the only thing I can think of is either the GPU has come unplugged (if not soldered to the MOBO) or the hardware itself has failed (died, burnt out, etc.). It is peculiar though because the comp is only 6 months old, and I only experienced this problem once the BIOS and Windows updates rolled out.
Questions:
1. Is the GPU soldered to the motherboard?
2. If the GPU is not soldered to the MOBO, will taking the thing apart to see if the GPU cable is loose void my warranty?
3. What can I do to solve this issue besides what I've already done?
This is an issue of major concern for me because I am deep into my Architectural Thesis, which requires a computer with some processing power to run extremely demanding design software.
PLEASE HELP!!!
Solved! Go to Solution.