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‎02-01-2020 01:33 PM

HP Recommended
Product: BU W/K PHTM ENVY TE01 - 0150xt
Operating System: Microsoft Windows 10 (32-bit)

Although I bought it and it is on the packing list, I am not seeing MS Office HB 2019 on my new pc (Listed as MS Office HB 2019 AFOLB (although I have no idea what AFOLB means)).  Instead, seems the new machine wants me to buy MS365 saying I can't use the trial version that was pre-loaded for more than a few days.  I seem to have an option of telling them I have an Office Product Key - although I can't see where that is located.   I virtually got no written materials with the box and am thinking Office HB was not loaded.  Vitual Assistant was unable to help.  I assume I just need to download it and provide evidence I already paid for it, but cannot figure out how to do so.  Anybody know? Thanks for listening!

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