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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎02-03-2020 07:59 AM

HP Recommended
Product: HP X220 Gaming Mouse
Operating System: Microsoft Windows 10 (64-bit)

Hi,

Since it seems to be impossible to be able to contact HP, because there is no way to contact HP through their website and I've tried in my language and internationally and HP ironically do not detect their own products as well, so I'm using this forum to try to achieve help from someone...
I have bought an HP X220 gaming mouse which I love it, beautiful design and very, very ergonomic for the hand although I want to ask if it is normal when I turn off the computer and when I turn it on again, the mouse loses the speed configuration it was set for. The mouse has 6 different DPI configurations and when I turn the pc on, the mouse resets to the default one which is kind of annoying that everytime I use the pc I have to set the speed. Is this a problem or it was just badly designed?

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