• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎02-12-2020 04:30 PM

HP Recommended
Product: HP OfficeJet 4650
Operating System: macOS 10.15 Catalina

The printer is set up as AirPrint printer (from what I could gather in the forums, this is the appropriate way to set this printer up). I can print exactly one document (from any application). Afterwards, the printer is shown as "online" in the Print & Scanners options but when I actually try to print, no printer can be found. The only way to print again is to reset. Then I can print exactly one document again before I have to reset and re-install the printer.

 

This is a new phenomenon as of maybe a couple of months ago? I didn't used to have any issues printing or scanning on macOS before.

 

macOS 10.15.3

 

I can print without any such problems from my Windows 10 laptop.

 

Any help would be appreciated!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.