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‎02-18-2020 08:03 AM

HP Recommended
Product: HP Spectre x360 Convertible 13-aw0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I have a very strange problem with a brand new HP Spectre x360 convertible. First time, I have spotted the problem, was when downloaded the Netflix app from M Store. After watching for a few minutes, screen starts flickering and even causes blue screen with an error(not all the time, but flickering is all the time, even if I download the show/movie): 

STOP CODE: VIDEO_TDR_FAILURE

What failed: igfkmdn64.sys

 

I brought my laptop to service and they told me that regarding hardware everything is OK and it might help out if I would re-install windows. I did, but the problem still persists. 

Fun fact is, that watching Netflix on browser causes no problems at all.

 

Has anyone, dealt with this problem and maybe have some fixes? Other than re-installing drivers, because I believe maybe that was done, while re-installing windows itself. 

 

P.S other problems also arise from apps from Microsoft Store. Spotify is also flickering sometimes(very rarely), VLC won't rotate when I rotate my laptop. I thought maybe there is some connection between all of them. Because if I would play on web, it would be OK. 

 

 

Thank you very much for you help,

 

 

J

 

 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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