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‎03-21-2020 06:53 AM

HP Recommended
Product: HP pavilion all in one
Operating System: Microsoft Windows 10 (64-bit)

I purchased a USB recovery disc from HP using my serial number. During the process I get an error message saying 

 

Incorrect Brand Name (unknown)

expected brand name from FB (pavilion)

please check mode name or feature byte.

 

when I check the feature byte in the BIOS it matches exactly what it’s printed on computer and on HP parts website. 

Please advise.

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