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HP Pavilion 590-p0075na
Microsoft Windows 10 (64-bit)

For maybe a month now every time I try to use Support Assistant to check and update software and drivers it fails.   

It completes Connecting to HP Servers, Downloading messages and update definition and Gathering Configuration Information, then fails on Analyzing your system and Preparing the Action List.  I have uninstalled Support Assistant using Ccleaner (Revo did not seem to be able to see it) and reinstalled the latest version from HP, but this has not changed anything.  I'd be very grateful for any ideas!

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