Desktop Hardware and Upgrade Questions

Hi folks,

I was hoping you guys could help me out.  My system is now having issue with Intel ME / AMT after a BIOS upgrade.  I'm getting the error message showing at boot:  SOFT TEMPORARY DISABLE: To enable ME, check Active Management (AMT) option in F10 Setup.

I can confirm I've enabled and disabled the option in the BIOS.  I also noticed the options in the boot menu have disappeared:

Start Intel CIRA (F4)

ME Setup (F6)

These are present on another identical system that is working fine after BIOS update.  I tried reflashing the BIOS using the Windows Flasher tool from the HP website and then also flashing BIOS from a Flash Drive using the BIOS menu option Update BIOS.  Both methods seem to complete fine but make no difference to my issue of Intel ME no longer being detected.  I tried the UEFI Hardware diagnostics and every test passes fine without detecting an issue with Intel ME.  I also copied the configuration from the BIOS of the good working system and restored them on the bad but it made no difference.  I tried to BIOS reset button on the motherboard, this reset the BIOS ok but made no difference to the issue.  When I have AMT enabled in the BIOS I am experiencing issue with POST times - it takes around 35-45 seconds before the computer display comes on and begins to boot.  Also it fails sometimes to reboot, it sits on a black screen for around 200 seconds then the fans spin at 100% and nothing happens until I power off manually. 

I also tried the Intel ME Firmware update on the HP Support website.  It completed fine on my good working system however I get the error below on the problem system:

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ME firmware updating tool 1.4

Error 8743v: Unknown or Unsupported Platform

Cannot locate hardware platform identification

This program cannot be run on the current platform

Please confirm that you have the latest ME software driver, Intel ME is enabled, you are running as administrator priviledges and try again.

If you are still having issue please contact HP Support.

Waiting 20 seconds, press a key to continue...

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I also noticed Intel ME is not appearing in the device manager - all drivers have been otherwise installed correctly its as though the Intel ME platform isn't being detected at all as I get errors when trying to install the Intel ME Software also.

Please can someone point me in the right direction - should I look into force flashing the ME firmware again or any other advice on how to resolve this would be greatly appreciated!!

Thank you for taking the time to read my post

Thanks in advance

Keith