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‎03-21-2020 10:11 PM

HP Recommended
Product: HP Envy x360 13-ar0017au
Operating System: Microsoft Windows 10 (64-bit)

My recently purchased laptop won't wake up from sleep if left sleeping for about a minute or longer. It works fine if I wake it up after only a short period of time such as 10 seconds. But after a minute, a hard reset seems to be the only way to recover from the sleep.

 

I can reproduce this problem consistently with and without external power. I have applied all windows and hp updates and have followed all the HP guided troubleshooting suggestions (which were very impressive). I think the problem has been happening since I purchased the laptop 2 months ago. I feel like the BIOS update that I applied when setting up the laptop is a possible candidate for the trouble but I'm not sure how to downgrade the BIOS version to test this.

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