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‎03-22-2020 05:39 AM - edited ‎03-22-2020 06:00 AM

HP Recommended
Product: Pavilion 15-ac106na N7J41EA#ABU
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have a HP Pavilion laptop (15-ac106na, N7J41EA#ABU) 

I was wondering if someone could help.

I was trying to uninstall programs that I didn’t use so that it would run faster, but I’m worried that I uninstalled something important, because after a restart it won’t start up properly.

It came up with a blue screen with the option to troubleshoot, or shut down. I decided to click on Troubleshoot and Reset this PC, if I click on ‘Keep my files’, it says ‘The drive where Windows is installed is locked’. If I click on ‘remove everything’, it says ‘There was a problem while resetting your PC.’  So instead I decided to select HP Recovery Manager and ‘System Recovery’ I then went through the steps for the system recovery and it began the software installation. After about 10 restarts it said ‘Restoration Incomplete’ and asks me to try this again. I have tried again and the same thing happens.  If anyone has any suggestions I would be very grateful!

Thanks,

Hannah

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