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‎03-24-2020 10:45 AM

HP Recommended
Product: HP Pavilion All-in-One - 23-q113w

I rebooted my commputer last night after attempting to download a VLS media player. It rebooted to a blue screen with "Choose keyboard layout". I click US and it sends me to Troubleshoot. NOne of the troubleshoot options work. I have tried booting off a USB drive.... my back-up hard drive.... I've followed forum suggetions on how to fix this problem via computer prompt but always, not matter what prompt sequence I try, I eventually get an access denied along the way. I finally tried to return to factory settings. It starts the process but eventually restarts and when it does, I'm back to square one with the "Choose keyboard layout". I can'rt get to safe mode. Any suggestions? I have a backup on a hard drive but the computer won't read it... 

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