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‎03-27-2020 08:54 AM

HP Recommended
Product: HP Officejet Pro 8620
Operating System: Microsoft Windows 10 (64-bit)

I need some help getting my printer to connected to the Web Services.  All of sudden it stopped working and is unable to connect to the server.  I can reach the printer to print, and access the web page, but it keeps coming up with Unable to connect to the server when i try and re-enable the web services.  I have done a factory reset on the printer, connected it to two different wireless networks (Home and MiFi), connected via Network cable, and even gone as far as connected directly to the cable modem to eliminate the internal router completely.  

 

At this point I can not connect and thus its kicking up errors every time in regards to the instant ink connection needed.  Basically its a pile of junk that wont work due to the web services unable to connect.  Any help is appreciated.

 

I have read over several other posts and the most likely culprit is that the web services need to be de-activated and re-enabled I assume.  Unable to do this and unable to get any help from HP due to out of warranty.  Last hope is here before I cancel my contract with instant ink and go purchase a product without HP in the name.

 

Help!!!

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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