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‎03-27-2020 09:15 AM

HP Recommended
Product: Elitebook 840 G6
Operating System: Microsoft Windows 10 (64-bit)

Hi All

 

I have a member of staff who has a HP Elitebook 840 G6 laptop which is having issues with the web cam.

He said that the web cam has stopped working.  He said when he tries it within Microsoft Team all he gets is a black screen.

I connected remotely to his laptop this morning and logged into Skype on his laptop.  Skype sees that a web cam is present but when you test the web cam you get a black screen.

 

In device manager it's showing two drivers listed under under Camera....HP HD Camera and HP IR Camera.  I've deleted both and rebooted the laptop and they are both re-installed automatically on login but i still get the same issue.

 

I've downloaded the latest web cam driver from HP and installed this too but it made no difference.

 

He has Windows 10 64 bit installed Version 1903.

 

Does anyone have any ideas on why this is happening?

 

Thanks

 

Dave Kelly 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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