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HP Z2
Microsoft Windows 10 (64-bit)

I have problems connecting to the RGS Sender remotely.

When I am on my office network the connection works, but when we try to access it remotely from outside the office, I get the following error message.

I have gone through the troubleshooting on the remote user guide and it seems like everything is set correctly.

 

Screen Shot 2020-03-30 at 3.29.41 PM.png

 

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