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‎03-31-2020 08:24 PM

HP Recommended
Product: OMEN 15 dc-0091cl
Operating System: Microsoft Windows 10 (64-bit)

Not sure if this is the right board, went by a process of elimination as nothing fit.

My camera wasn't working with Zoom and showed up as a hidden device in Device Manager.  I uninstalled the device for the TrueVision HD camera (big mistake) and restarted. Once restarted, in Device Manager the camera driver is now a generic Microsoft USB driver. The camera works, but with really bad quality. I had previously done a clean Windows install when I upgraded to an SSD drive, so I do not have the TrueVision software or any of the ancillary software that came with the laptop.

I do have the 16 gig backup usb drive for the laptop.

Running the HP Support Assistant is worthless as it doesn't have a camera option to check for drivers and neither does the Support website.

Question: Where can I get/dowload the proper camera driver?  Why is it so hard to get this? This is not making it easy to do business with HP.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.