• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎03-31-2020 09:15 PM

HP Recommended
Product: HP Pavillion Laptop 15-cs0xxx
Operating System: Microsoft Windows Server 2019

When starting my laptop it takes me to a black screen and says:

SMART Hard Disk Error

The SMART hard disk check has detected an imminent failure.   To ensure not data loss, please backup the content immediately and run the Hard Disk Test in system Diagnostics.

Hard disk 1 (301)

F2  System Diagnostics

Enter- Continue Startup

When I run the F2 System Diagnostics it shows me only 4 options to choose from which are "Memory Test", "Hard Drive Check", "Language", and "Exit". So I click on "Hard Drive Check" then it says "Quick Check" or "Extensive Check". I choose "Quick Check" first. It passes. Then I choose the "Extensive Check" and it says "Starting Hard Drive Check". Then it says No hard drive installed. Please check that the power and data cables qre connected properly. Mind you that I was just using my laptop just fine until my computer kept glitching with the cursor. So I shut my computer down then tried to start it back up. Then that's when all of this happened. What do I do?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.