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‎04-04-2020 02:48 PM - edited ‎04-04-2020 03:05 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Hi all. With this virus and now lock down, I'm having to work from home. So i broke out my laptop to find that the hard drive has stopped working. I've been through all the HP virtual assistant tips and finally she gave up and said sorry, I can't help you. When I did a I did not make a recovery disc before the hard drive stopped working. I even pulled the hard drive out and couldn't connect to it using another computer, so I'm going to replace it but don't have a recovery disc. I'm trying to see if there is a way to get a recovery download from HP or anywhere else. When I navigate to the webpage for my laptop, they don't list any recovery software on it. I don't care about recovering any personal data off the hard drive, I just want to replace the hard drive and get back to work.  It's an HP 15-bs015dx laptop, with Windows 10. Thank you for any help.

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