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‎04-04-2020 06:47 PM

HP Recommended
Product: HP ENVY x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

Hi! My laptop has been exhibiting a few issues:

- The sound doesn't work as if the mute button is held down. The sound icon doesn't ever go away in the top left screen and the yellow light is on in the mute key.

- The screen randomly freezes for a few minutes before shutting down to a blue screen with a "DPC_WATCHDOG_VIOLATION" error.

 

I have reset the whole computer to it's factory settings (and lost all of my files 😞 ) but these errors are still occuring.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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