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‎04-13-2020 06:42 AM - last edited on ‎10-30-2025 01:07 PM by Retired

HP Recommended
Product: LaserJet Pro MFP M283fdw

Hello, I bought a HP Color LaserJet Pro MFP M283fdw. I unpacked it and started the installation process described in the user manual. I downloaded the HP app on my MacBook Pro using MacOS MOJAVE and connected the printer to the WiFi network. At first the HP app found the printer, but I got an error saying that the installation process is not complete and I could see the printer in the HP app, but it was always offline, even that on the printer display it said that it is connected. I decided that the problem is with me and deleted the app, restarted the printer and my Mac and downloaded again the HP app. After that I made at least 10 tries to connect with my printer but the HP app does not find it with wireless connection. My laptop and the printer are connected to the same WiFi network / unprotected network without password /, but I can not see nor find the printer. What can I do? When trying to print with HP Direct with my Iphone there is no problem, but I can't connected it with my laptop. 

 

-EDIT

I just restored the printer to the default settings and tried again. This time the HP app found the printer, made the settings and connected with it. After I finished the installation process the HP app can see the printer but it is always OFFLINE. 

 

-EDIT 2

Just deleted the printer and started the whole process again. Now HP App can see the printer and when the installation process starts I get the first step - Printer found, but I fail the second one - Unable to configure printer. Afterwards I get the message Unable to set up your printer at this time. 

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