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‎04-13-2020 03:56 PM

HP Recommended
Product: HP Spectre x 360-13-ae011dx
Operating System: Microsoft Windows 10 (64-bit)

After updating my laptop with the Cumulative Update for Windows 10 (KB4541335), the internal audio stopped working. I can use my headphones just fine, but the internal speaker itself is not working.  At first I thought it was a problem with the sound, but after going into the device manager, I found out that the Speakers and Microphone Array were "not migrated".

 

I have tried various methods to fix this but nothing has worked so far.

 

1. I have tried the audio troubleshooter and nothing has changed

2. I tried disabling and then enabling both the speakers and microphone

3. I tried uninstalling and then re-installing both the speakers and microphone

4. I tried updating the BIOS and Audio driver

5. I tried the HP PC Hardware Diagnostics Tool and for some reason I could hear the audio when the tests were playing, but not when I would use my browser.

6. I event tried doing a system reset to the day before I updated my laptop, but my speakers still aren't working. 

 

I am running out of options and I would appreciate any and every advice to fix these speakers. 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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