• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎04-13-2020 04:10 PM

HP Recommended
Product: Pavilion Laptop 15-CS1xxx
Operating System: Microsoft Windows 10 (64-bit)

I spent hours scouring this support board and the internet generally for a solution to my HP Pavilion Laptop 15-CSxxx internal microphone not working (even though Win 10 reported it was working fine and green bars showed in Win 10's sound control dialogue, it didn't work in Voice Recorder, Skype or Zoom).  After numerous audio driver updates, mic disables/enables, mic uninstalls/installs, mic permissions turned on/off, and everything else I could think of to solve this issue, I stumbled on the solution, which I thought I would share here since nowhere have I seen this suggested fix:

 

Here's what worked for me: open "HP Audio Control" under Win 10 programs, go to the "Input" tab, turn off "HP Noise Cancellation".  Voila!  I now have a working internal microphone (I have the mic input level set to 100%).  I hope this helps others who have this issue.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.