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‎04-16-2020 03:15 PM

HP Recommended
Product: OMEN by HP Obelisk Desktop 875-1xxx
Operating System: Microsoft Windows 10 (64-bit)

Within a couple weeks of getting a brand new computer (Feb 2020) it started to freeze every time it enters an idle state, requiring a hard reboot in order to turn it back on.  I've since updated countless drivers for things, software updates (including OS updates obviously), uninstalled unnecessary software, ran every system diagnostic (all said no issues), and eventually reinstalled Windows.  After reinstalling windows the computer stopped freezing when idle for about a week, and now it's back to doing it again.  The computer has always worked flawlessly in every other regard.  It never freezes, glitches, or has any trouble running basic software or even photo editing software or modern video games.  I'm thoroughly perplexed and at this point, and a little angle TBH considering this is roughly as good of a computer as money can buy right now, and I'm to the point that I'd probably like to submit this under warranty.  Thoughts?

 

OS Name Microsoft Windows 10 Home Version 10.0.18363 Build 18363 System Type x64-based PC

Processor Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)

BIOS Version/Date AMI F.21, 11/25/2019

SMBIOS Version 3.2

Embedded Controller Version 30.38

BIOS Mode UEFI

BaseBoard Manufacturer HP 8509.00

Installed Physical Memory (RAM) 32.0 GB

Available Physical Memory 26.5 GB

NVIDIA GeForce RTX 2080 Ti

Intel(R) PCIe Controller (x16) - 1901

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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