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‎04-17-2020 12:47 PM - edited ‎04-17-2020 02:15 PM

HP Recommended
Product: Spectre x360 13
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have been having a problem with my HP Spectre x360 where I will get a blue screen at least once a day. The error it gives is "DRIVER_VERIFIER_DMA_VIOLATION" it tends to happen when I plug in or unplug a device and it has about a 50% chance of happening when I shut down or restart. 

I have tried Googling the error and it says to disable the driver verifier but I go through the steps to do that and it says it isn't even enabled anyway so I don't understand why this error is happening.

 

The full product model is HP Spectre x360 - 13-aw0013dx

 

I have minidumps available here: https://1drv.ms/u/s!ApYz6IGY72fXgahbxqqxb83Bx7Y4sw?e=BHTe7X

 

Edit:

I have also posted in the Microsoft support page to see if they could shed some light on the issue and someone replied to analyze my crash dumps, here is a link to that posting. https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/regular-blue-screens/82f5c8...

It seems it might be an issue with the Thunderbolt bus. 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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