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I have the original sprocket like the very first one and I haven’t used it in at least a year. When I try to connect it keeps giving me an error and telling me to forget the device in settings. Whenever I forget the device in settings and I go back in the app and try to connect again it gives me the same issue because it keeps reconnecting. For some reason it won’t forget the device, even when I restart my phone after. I have also tried resetting the sprocket. Please help!!!!!

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