• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎04-18-2020 10:23 PM - edited ‎04-18-2020 10:27 PM

HP Recommended

Hi

I have a Hp Envy 15 laptop with built in beats speakers. The laptop model is from 2013. 

I seem to get no sound from my laptop anymore. It all started after I turned on my laptop after a month, it updated and boom the sound was gone. Sometimes I get sound for less than 5 seconds or youtube displays a message 'audio rendered an error, please restart'. I have literally tried everything. Troubleshooting, uninstalling and reinstalling, installing the driver from 2013 but nothing seems to work at all. Updating the default driver shows a message 'this device cannot start(code 10)'
Please help

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.