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‎04-19-2020 11:26 AM

HP Recommended
Product: HP Envy 13-aq001ms
Operating System: Microsoft Windows 10 (64-bit)

My Envy 13-aq001ms fingerprint sensor used to work.  Stopped suddenly (probably after upgrading software); all attempts to reset via Windows Hello results in error message.  Have latest driver for sensor with all current Windows 10 upgrades and Windows 10 reports fingerprint hardware is functioning properly.  Any suggestions?

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