• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎04-24-2020 09:16 PM - edited ‎04-24-2020 09:19 PM

HP Recommended
Product: Notebook 14s cf1013tu
Operating System: Microsoft Windows 10 (32-bit)

3 month old laptopmwould not boot. Followed instructions to reset it by shutting down and pressing f11 on start up. Navigated to reset and it has been stuck on 9% for 5 hours. Any advice? Can I shut it down mid reset? Have tried the HP support number but the office is closed until Tuesday!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.