-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Gaming
- Gaming Notebooks
- Who Me Too'd this topic

Create an account on the HP Community to personalize your profile and ask a question
05-02-2020 07:23 PM
I am pretty frustrated with HP let me tell you. I've had this laptop (HP Omen 17t-an100 CTO, Product #: 2XP12AV) since September of 2018, so of course it's out of warranty.
A few weeks ago, I was typing an email and all of the sudden the computer just instantly shut off -- I was plugged in -- it was the equivalent of watching TV and the power going out.
I hit the power button but the laptop would not come back on. The power button would illuminate for about 5 seconds, then stop for about 5 seconds and repeat. After about 15 minutes of this, I would shut the lid. After a certain amount of time, say 15 minutes, I would open the lid and then eventually the computer would come back on. WEIRD.
Lately, this is happening more and more often. There's no rhyme to reason -- its not like it only happens with using certain programs. Ive run the HP diagnostic on all aspects of the PC and I've done the UEFI diagnostics as well -- both the fast and the extended. Nothing shows a problem on the diagnostics. Battery says its okay. Maybe it isn't a power issue? I've run HP update and Windows update to ensure all drivers and software is up-to-date.
This is so frustrating. The computer is out of warranty; I spent a LOT of money on this machine. Why is this stupid problem happening? How would I even start to try and fix it?!?!?!?
Any really smart people out there have an idea on what I should do next??
Thanks,
Jeremy