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‎05-04-2020 04:46 AM

HP Recommended
Product: HP Pavilion 15-cs3010la
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,
I need to ask something to the community.
I bought a laptop two months ago and now it is not working. It is HP Pavilion model 15-cs3010la.
Two days ago I turned it on and appeared a message "Hard Disk 3F0", "please install an oparting system on your hard disk".
I called to support and we check the BIOS and realized the hard disk is not listed.
Looking for information of my computer I found that it has a Intel Optane memory H10 with SSD, 32gb+512gb ssd.
So, I tried a few things to check what happened. My Bios is only listing the 32gb optaned memory but it is not listing the ssd 512gb volume. I can't see the disk hard volume.
What can I do? What is the problem?
I bought the laptop in other country.

Thanks

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.