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‎05-06-2020 08:05 AM

HP Recommended
Product: HP Pavilion Laptop 15 -cs2xx
Operating System: Microsoft Windows 10 (64-bit)

I recently bought this laptop. The microphone works, I made sure it was enabled and it works for all applications except Zoom and Skype. I can hear people, but they CAN'T HEAR ME. The microphone is not muted within the Zoom application. When I test the microphone on the machine, it works. When I test within Zoom, it is not picking up my voice at all. I work in IT and feel like I have gone through all of the usual troubleshooting.

 

Any assistance would be appreciated!

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