• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎05-07-2020 05:45 AM

HP Recommended
Product: HP ENVY TouchSmart 23 AIO PC Series
Operating System: Microsoft Windows 10 (64-bit)

I have a HP ENVY TouchSmart 23 AIO PC   Today when I switched it on I got a white light(power indicator) as usual but then I got a white screen for 2 seconds and then my screen went black. Now it's not even booting. I have tried many steps of cleaning the ram, replugging in the HDD, cleaning the dust in the fans, and when I press CTRL + B after switching on my pc , I don't even get the bios loaded and also the peripherals ( Keyboard and Mouse plugged in don't seem to work) please help me out of this.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.