05-08-2020 12:23 PM
I'm setting up 2 new laptops, which were ordered with Office 2019 Professional. When I try to activate Office, I'm given the choice of purchasing Office 365 Premium. Office 2019 doesn't activate. Other users have had this problem, as shown in this thread:
and HP employee with the screen name echo_lake helped the user who started that thread resolve the issue. I posted to that thread saying that I've got the same problem, but haven't heard a reply.
So, please help! I know that there is a solution, but I can't proceed with using the new laptops (purchased Office 2019 Professional for both) for their intended purpose without that software installed.
Solved! Go to Solution.