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‎05-08-2020 12:23 PM

HP Recommended
Product: 17z Laptop
Operating System: Microsoft Windows 10 (64-bit)

I'm setting up 2 new laptops, which were ordered with Office 2019 Professional.  When I try to activate Office, I'm given the choice of purchasing Office 365 Premium.  Office 2019 doesn't activate.  Other users have had this problem, as shown in this thread:

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Microsoft-Office-2019-won-t-act...

and HP employee with the screen name echo_lake helped the user who started that thread resolve the issue.  I posted to that thread saying that I've got the same problem, but haven't heard a reply.

So, please help!  I know that there is a solution, but I can't proceed with using the new laptops (purchased Office 2019 Professional for both) for their intended purpose without that software installed.

 

Thanks!

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