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‎05-20-2020 10:12 AM

HP Recommended
Product: Envy Laptop 17m-ce1xxx
Operating System: Microsoft Windows 10 (64-bit)

The Card Reader (E Drive) has stopped working automatically -  However -  If I run the Operating System "fixes and diagnostics" function in my HP Support module,  the drive returns to proper working order.  I can see the card in the file manager, open the photos, format it, eject it.  But when I eject the card and re-insert it, the drive does not "see" the card anymore - unless I run the OS function again.  I have done this multiple times with different cards.  My HP Support module shows all drivers and software are up to date,  the HP OS diagnostics shows all systems are working properly.   The cards works in two other computer card readers.  The computer was purchased in November 2019, the drive worked normally until April 2020.  I saw several similar questions but none of the suggested repairs worked for me.  

 

Envy Laptop 17m-ce1xxx.  System ID 86B0.  OS Version 1903 (10.0.18362).  BIOS date 11/28/2019.  

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