• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!

‎05-20-2020 11:51 AM

HP Recommended

My sprocket won’t hold a charge, no matter how long it’s plugged in. When charging, the light flashes green and red, never turning to solid green. When I turn on the printer and check its  settings in the app, it has shown the battery to be at 100%, however if I try to print something (while plugged in or not), it will shut off after a few seconds. This has gotten progressively worse over the last month, and now I can’t get anything to print before it turns itself off. Even while plugged in. 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.