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‎05-25-2020 08:46 PM - edited ‎05-25-2020 08:46 PM

HP Recommended
Product: HP Pavilion - 14-ce0068st
Operating System: Microsoft Windows 10 (64-bit)

Earlier today, I was gaming using GeForce Now, playing Rust. Randomly, my computer crashes and every time I tried to reboot it, it didn’t work

On my screen was an error code: “log file: d/windows/system32/logfiles/srt/srttrail.txt”

 

I tried restoring my system: didn’t work, it kicked me out and I couldn’t even get far when I tried resetting the PC after

 

Then... my laptop suddenly turned off and now I can’t even boot it up, period.

Now it tells me “The selected boot device failed. Press <Enter> to continue.”

I press enter and all it does is turn it off and it’s just an endless cycle

 

Can someone please help me? I found it EXTREMELY hard to contact HP. I can’t even seem to get into contact with a real agent and it’s extremely frustrating!

 

I paid a SUBSTANTIAL amount of money for this laptop and I desperately need it for school and work, I have no other way of doing my online work during this pandemic without it.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.