• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Ready to level up? Join the Expert Program—
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎05-30-2020 05:08 AM - edited ‎05-30-2020 05:09 AM

HP Recommended
Product: hp Pavilion 15 ec00
Operating System: Microsoft Windows 10 (64-bit)

I'm having trouble with scratchy/distorted audio on hp Pavilion 15 ec00 and am wondering if this is just inherent to the design or if my machine has a hardware problem.

When my machine was brand new out of the box, it sounded like the speakers were blown out when playing certain frequencies such as the Windows 10 notification tone. I did the standard troubleshooting by the windows troubleshooter and checked my drivers if there is any driver update but the drivers are updated.

When audio plays I can feel the laptop vibrating and rattling it seems like the strange noise is coming from the right speaker more than the left one.I know this is a laptop and I'm not expecting the world's greatest sound, but the distortion is really annoying. Is this just inherent to the hp Pavilion 15 ec00 or am I just unlucky ? I've tried updating drivers and the problem persists. Headphones are fine. It's definitely the external speakers on this laptop that are vibrating around.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.