• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎06-01-2020 06:01 AM - edited ‎06-01-2020 06:02 AM

HP Recommended
Product: HP OMEN 17
Operating System: Microsoft Windows 10 (64-bit)

My laptop screen is unable to enter log in it is just a lighted black background. But i am able to see the screen from the logo omen that appears before reaching log on, start up option, bios, etc. I tried resetting my computer with the keep my files option and the erase my files option and it did not work. I received the error message that it could not be repaired. Automatic repair also fails. System restore does not help me either. I ran some system diagnostic tests as i did for this problematic laptop (constant blue screen since purchasing last year around october) days before and today and it passed all the tests. Why is this happening? Why is the laptop passing so many diagnostic tests yet blue screen for months and now i have black screen for log on? Please help me this is sttessing me out

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.