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06-16-2020 06:56 AM
Just got my new Pro Desk 600 G4 SFF desktop, and it was advertised as having Bluetooth, WI-FI (or WAN) as well as LAN (LAN is working). Now I started by going to windows update and ran two different update sessions (I started off at Windows 10 Pro 180something, not sure what) the second bout of updates did the upgrade to 1909, but have yet to see any Bluetooth, or Wi-Fi (I have tried clicking on the "connect" icon but with no success. Just says turn your Bluetooth on. Tried a "cold " restart, that didn't help. I did download a Bluetooth driver in hopes that it would work. Got the driver from the HP support page, it was the Intel Bluetooth driver 21.70.0.3 Rev.A dated Feb 27 2020. It was installed at C:\SWSetup\SP 101769 with the help of the HP download and install assistant. Any help will be greatly appreciated. I plan on calling the vendor today to see if they can help, but not sure if that will produce any results. By the way, the network card is listed as Intel (R) Ethernet Connection (7) 1219-LM and is the only network card listed in the device manager. I did look in my update history and it says (1) feature update to 1909 and (1) driver update (Synaptics Media driver) which is strange cause I did 2 update sessions so far. Help please, I need my Bluetooth and Wi-Fi. I specifically got this unit partially for these attributes. Got a late start but have been up all night, so I'll catch a few zzzz's and check back before I call the vendor. Thank You so much (in advance) for any help I can get! Hope I did not get shorted some hardware!
Solved! Go to Solution.